It’s Not What You Say, It’s The Way That You Say It

Have you ever had the feeling that the person you’re talking to isn’t listening?  Or maybe they just don’t seem to be able to see what you mean?

Those of us who are parents of teens know this all too well.  Our kids appear to switch off.

It can be like that with people we work with too.

Usually the people we work with are not doing it to be difficult, but they just can’t get what we are communicating.

More than likely it’s because you are communicating in a style the other person does not easily connect with.

The good news is that there is something you can do to improve your communications with team mates, customers and suppliers…

You can earn how to read and adapt your style to match others.  One tool is the universal languge of DiSC.  These are the behavioural styles we use when communicating. DiSC stands for Dominance, Influence, Steadiness and Conscientiousness.

Have a think about your style…

Are you fast paced, extrovert and task focused?  This is a D (Dominance). Tends to communicate One Way, is direct. talks of “Bottom line”.

Are you fast paced, extrovert and people focused?  This is an I (Influence). Favours positive, inspiring & persuasive communication.

Are you slower  paced, introvert and people focused?  This is an S (Steadiness) Leans to Two Way communication. Is the best listener and is empathetic.

Are you slower paced, introvert and task focused?  This is a C (Conscientiousness) Leans to diplomatic communication. Is a good listener and provides details.

If you would like to learn more traits and tools for how to better understand your own style and that of those around you – email for a chat.


About Alex Petty

Blogger, runner, mentor
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