Ring Ring… It’s For You

T26

Here are a 10 hints and tips to put in place for incoming calls from prospects/ customers/ suppliers…

1. Be aware that people do not always hear what you say… if possible record calls & listen back

2. Remember to use the callers name – Especially when asking permission to put on hold or saying goodbye.

3. Remember your manners, say Please & thank you to your customer/caller

4. Ask questions…   What’s it all about?  The hot button on how you can help them.

5. Agree with objections, it throws the caller (unintentionally!) & eliminates most of their objections, leaving them without a script.

6. Be patient.  Be in control – You are there to serve.

7. Do what you say you will do, when you say you will do it!

8. Be aware of your rate of speaking – match the speaking speed of your caller.

9. Tone – laid back, friendly & warm.

10. Be aware of the value of the call.

Remember, you only have a split second to create a great impression of you and your business.

About Alex Petty

Blogger, runner, mentor
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