Monthly Archives: November 2015

So, you’ve got the venue sorted, delegates are beginning to get seated… How ready are you for this presentation?  Have you done all you can to make it a good one? Because I have recently seen and been told about … Continue reading →

A client of mine recently shared a story about a company’s approach to customer care.  We won’t name them,  it’s the learning that’s important. My client received a gift from his company – a watch for long service.  After 10 … Continue reading →