Monthly Archives: November 2015

How much is your presentation worth?

So, you’ve got the venue sorted, delegates are beginning to get seated… How ready are you for this presentation?  Have you done all you can to make it a good one? Because I have recently seen and been told about … Continue reading

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Where has all the customer service gone?

A client of mine recently shared a story about a company’s approach to customer care.  We won’t name them,  it’s the learning that’s important. My client received a gift from his company – a watch for long service.  After 10 … Continue reading

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